Vcity8 takes every member's privacy seriously. This policy transparently explains how we collect, use, and protect your personal information at all times.
All data transmitted between your device and vcity8 servers is protected with 256-bit SSL encryption, the same technology used by leading banking institutions in Malaysia.
Your personal data is stored on servers protected by multiple layers of security. Database access is restricted to authorised personnel only, with full audit logging.
Mandatory two-factor authentication for all administrative access. Every action within the system is recorded in an immutable audit log, ensuring full accountability at the internal level.
Vcity8 does not sell or rent your personal data to third parties for marketing purposes. Data sharing only occurs for service operation needs or legal obligations.
You have the right to access, amend, or request deletion of your personal data at any time. Your request will be processed within 14 business days by our team.
Your data is retained only for as long as necessary for the original purpose of collection. Data that is no longer needed is securely disposed of in accordance with established data deletion procedures.
This Privacy Policy outlines vcity8's commitment to protecting your personal data as a member of our platform. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in user data handling.
Vcity8 ("we", "Platform") is the data controller responsible for processing the personal information you provide to us or that we collect when you use the vcity8 platform. This Privacy Policy applies to all users of the vcity8.net website, the vcity8 mobile app, and all related services.
We understand that privacy is more than a compliance matter — it is the foundation of trust between you and our platform. We therefore strive to be fully transparent about how your data is handled, so you can make informed decisions.
This policy should be read together with Terms and Conditions vcity8. By using our platform, you confirm that you have read and understood this Privacy Policy.
Vcity8 collects various types of information as you interact with our platform. Below is a summary of the data we collect and its sources:
| Data Category | Information Type | Source |
|---|---|---|
| Identity | Full name, MyKad/passport number, date of birth, gender | Registration & KYC |
| Contact | Phone number, email address, mailing address | Account registration |
| Financial | Bank account number, bank name, deposit & withdrawal records | Financial transactions |
| Technical | IP address, device type, operating system, web browser | Automated system logs |
| Usage | Game records, platform activity history, login timestamps | Platform usage |
| Communications | Support chat records, emails to the vcity8 team | Support interactions |
We only collect data that is genuinely necessary to provide and improve our services. We do not collect sensitive information such as biometric data except for identity verification purposes explicitly authorised by you.
The personal data we collect is used for the following purposes:
Every instance of personal data processing we carry out is based on one or more valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):
Vcity8 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. We only share data in the following limited circumstances:
All third parties we work with are bound by strict data processing agreements and are required to uphold data protection standards equivalent to those of vcity8. We do not transfer your personal data outside Malaysia without adequate safeguards.
The vcity8 platform uses cookies and similar tracking technologies to enhance your experience. The cookies we use fall into several categories:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to fully use the features of the vcity8 platform.
Vcity8 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or deletion:
While we take all reasonable steps to protect your data, no system is completely impenetrable. You also play an important role in securing your account by keeping your password safe and reporting any suspicious activity to us promptly.
Vcity8 retains your personal data only for as long as necessary to fulfil the original purpose of its collection or to comply with legal obligations:
When the retention period expires, data is securely deleted using methods that prevent recovery. You may request early data deletion by contacting us, subject to legal requirements that may prevent immediate deletion.
As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request that we correct inaccurate or incomplete data.
Request deletion of your personal data under certain conditions.
Object to the processing of your data for specific purposes.
Request that we restrict the processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
To exercise any of the rights above, please contact the vcity8 privacy team by email at [email protected] (plain text only, not a link) or via live chat. We will process your request within 14 business days.
The vcity8 platform is restricted to users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you believe a child has registered an account at vcity8, please contact us immediately.
Vcity8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service operations. For any material changes, we will:
Continued use of the vcity8 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. The latest version of this Privacy Policy is always available on this page.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact us through the following channels:
Our privacy team is fluent in Malay, English and Chinese and is ready to assist you with any queries regarding your personal data. We are committed to responding to every inquiry within 48 business hours.
Vcity8 protects your privacy at every level. Register with confidence and enjoy the best online gaming experience in Malaysia.